We at Dyspatch, owned by Techdrop Labs Inc. and including our U.S. subsidiary Techdrop Labs (DE) Inc. (“Dyspatch,” “we,” “us,” “our”) know that our users (“you,” “your”) care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our Privacy Policy. By visiting or using the dyspatch.io website (the “Website”) or any other features, content, or applications offered from time to time by Dyspatch in connection therewith (collectively, the “Services”) in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.
I. What Does This Privacy Policy Cover?
This Privacy Policy covers our treatment of personally identifiable information (“Personal Information”) that we gather when you are accessing or using our Services. This policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.
We gather various types of Personal Information from our users, as explained more fully below. We may use this Personal Information to personalize and improve our services, to contact users, to fulfill your requests for certain products and services, to analyze how users utilize the Services, and as otherwise set forth in this Privacy Policy. We may share certain types of Personal Information with third parties, as described below.
a. Personal Information from anyone under the age of 13: We do not knowingly collect or solicit Personal Information from anyone under the age of 13 or knowingly allow such persons to register for the Services. If you are under 13, please do not attempt to register for the Services or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 may provide any Personal Information to us or on the Services. In the event that we learn that we have collected Personal Information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at legal@dyspatch.io.
II. What Information Does Dyspatch Collect and For What Purposes Does Dyspatch Use It?
a. Information You Provide to Us: We receive and store any information you knowingly provide to us. For example, we collect Personal Information, including but not limited to, your name, title, Dyspatch, email address, phone number, address, location and browser information. You can choose not to provide us with certain information, but then you may not be able to register with us or to take advantage of some of our features. We may anonymize your Personal Information so that you cannot be individually identified, and provide that information to our partners.
If you have provided us with a means of contacting you, we may use such means to communicate with you. For example, we may send you promotional offers on behalf of other businesses, or communicate with you about your use of the Services. Also, we may receive a confirmation when you open a message from us. This confirmation helps us make our communications with you more interesting and improve our services. If you do not want to receive communications from us, please indicate your preference by sending an email to legal@dyspatch.io. Please note that if you do not want to receive legal notices from us, those legal notices will still govern your use of the Services, and you are responsible for reviewing such legal notices for changes.
b. Information Collected Automatically: Whenever you interact with our Services, we automatically receive and record information on our server logs from your browser including your IP address, “cookie” information, and the page you requested. “Cookies” are identifiers we transfer to your computer or mobile device that allow us to recognize your browser or mobile device and tell us how and when pages and features in our Services are visited and by how many people. You may be able to change the preferences on your browser or mobile device to prevent or limit your computer or device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features. If you click on a link to a third party website, such third party may also transmit cookies to you. This Privacy Policy does not cover the use of cookies by any third parties.
When we collect usage information (such as the numbers and frequency of visitors to the Website), we only use this data in aggregate form, and not in a manner that would identify you personally. For example, this aggregate data tells us how often users use parts of the Services, so that we can make the Services appealing to as many users as possible. We may also provide this aggregate information to our partners; our partners may use such information to understand how often and in what ways people use our Services, so that they, too, can provide you with an optimal experience. We never disclose aggregate information to a partner in a manner that would identify you personally.
III. Will Dyspatch Share Any of the Personal Information it Receives with Third Parties?
We neither rent nor sell your Personal Information in personally identifiable form to anyone. However, we do share your Personal Information with third parties as described in Section II and in this Section:
a. Affiliated Businesses and Third Party Websites We Do Not Control: In certain situations, businesses or third party websites we’re affiliated with may sell items or provide services to you through the Services (either alone or jointly with us). You can recognize when an affiliated business is associated with such a transaction or service, and we will share your Personal Information with that affiliated business only to the extent that it is related to such transaction or service. We have no control over the policies and practices of third party websites or businesses as to privacy or anything else, so if you choose to take part in any transaction or service relating to an affiliated website or business, please review all such business’ or websites’ policies.
b. Agents and Service Providers: We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. These include service providers for operational monitoring, hosting, image processing, email validation, analytics, and project management. Unless we tell you differently, our agents and service providers do not have any right to use the Personal Information we share with them beyond what is necessary to assist us.
Our agents and service providers may be located outside of the United States; however, we will either obtain your explicit consent to transfer your Personal Information to such third parties, or we will require those third parties to maintain at least the same level of confidentiality that we maintain for such Personal Information ourselves. We remain liable for the protection of your Personal Information that we transfer to third parties, such as our service providers, except to the extent that we are not responsible for the event giving rise to any unauthorized or improper processing.
c. Business Transfers: We may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that would be transferred. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information would be one of the assets transferred to or acquired by a third party.
d. Protection of Dyspatch and Others: We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with official investigations or legal proceedings initiated by governmental and/or law enforcement officials, or private parties, including but not limited to: in response to subpoenas, search warrants, or court orders, to meet national security or law enforcement requests; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Dyspatch, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
If we must disclose your Personal Information in order to comply with official investigations or legal proceedings initiated by governmental and/or law enforcement officials, we may not be able to ensure that such recipients of your Personal Information will maintain the privacy or security of your Personal Information.
e. With Your Consent: Except as set forth above, you will be notified when your Personal Information may be shared with third parties in personally identifiable form, and will be able to prevent the sharing of this information.
IV. Is Personal Information About You Secure?
We endeavor to protect the privacy of your Personal Information we hold in our records, but we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
The Services may contain links to other sites. We are not responsible for the privacy policies and/or practices on other sites. When following a link to another site you should read that site’s privacy policy.
V. What Personal Information Can You Access & Review?
If you are a data subject about whom we store Personal Information, you may have a right to request access to, and the opportunity to update, correct, or delete, such Personal Information. Our Services give you access to a range of information (including your Personal Information) about your account and your interactions with the Services for the purpose of viewing and, in certain cases, updating or deleting that information. The information you can view, update, and delete may change as the Services change. To submit a request or if you have any questions about viewing or updating information we have on file about you, please contact us at legal@dyspatch.io.
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to contact us to prevent disclosure of Personal Information to third parties for such third parties’ direct marking purposes; in order to submit such a request, please contact us at legal@dyspatch.io.
VI. Data Subject Rights
We acknowledge the right of EU individuals to access their personal data pursuant to the Data Privacy Framework and will grant individuals reasonable access to personal information it received pursuant to the Data Privacy Framework Principles. In addition, we will take reasonable steps to permit individuals to correct, amend, or delete such information that is demonstrated to be inaccurate or processed in violation of the Principles. If we have received your Personal Data in reliance on the Data Privacy Framework, you may also have the right to opt out of having your Personal Data shared with third parties and to revoke your consent to our sharing your Personal Data with third parties. You may also have the right to opt out if your Personal Data is used for any purpose that is materially different from the purpose(s) for which it was originally collected or which you originally authorized. An individual may request to access their information, or otherwise correct, amend, delete, or limit use and disclosure of their information in line with the EU-U.S. Data Privacy Framework Principles by contacting us at legal@dyspatch.io.
You can always opt not to disclose information to use, but keep in mind some information may be needed to register with us or to take advantage of some of our special features.
You may request deletion of your information by emailing us at legal@dyspatch.io. Please note that some information may remain in our records, for example in our archives, after your request of deletion of such information. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Please also note that comments you post publicly on our Website, such as comments on our blog posts, will remain visible to the public.
If you have any questions about viewing or updating information we have on file about you, please contact us at legal@dyspatch.io.
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of Personal Information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to: legal@dyspatch.io.
VII. EU-U.S. Data Privacy Framework
Techdrop Labs (DE) complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) as set forth by the U.S. Department of Commerce. Techdrop Labs (DE) has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles, the Principles shall govern.
To learn more about the Data Privacy Framework (DPF) Program, and to view our certification, please visit https://www. dataprivacyframework.gov/
VIII. Dispute Resolution
In compliance with the EU-U.S. DPF, Techdrop Labs (DE) commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF to the VeraSafe Data Privacy Framework Procedure, an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles related complaint to your satisfaction, please visit https://www.verasafe.com/privacy-services/dispute-resolution/submit-dispute/ for more information or to file a complaint. The services of the VeraSafe Data Privacy Framework Procedure are provided at no cost to you.
IX. Binding Arbitration
If your dispute or complaint cannot be resolved by us, nor through the dispute resolution program established by VeraSafe, you may have the right to require that we enter into binding arbitration with you pursuant to the Data Privacy Framework’s Recourse, Enforcement and Liability Principle and Annex I of the Data Privacy Framework.
X. Regulatory Oversight
Techdrop Labs (DE) Inc. is subject to the investigatory and enforcement powers of the United States Federal Trade Commission.
XI. Changes to this Privacy Policy
We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Information, we will notify you by posting an announcement on our Website or sending you a message. You are bound by any changes to the Privacy Policy when you use the Services after such changes have been first posted.
XII. Questions or Concerns
In compliance with the EU-U.S. DPF, we commit to resolve DPF Principles-related complaints about our collection and use of your personal information. If you have questions or complaints regarding this Privacy Policy or our handling of your personal information in reliance on the EU-U.S. DPF, please contact us at legal@dyspatch.io or by mail:
Techdrop Labs Inc.
Legal
5307 Victoria Drive #899
Vancouver, BC V5P 3V6
Please allow us 4 weeks to reply.